Corporate Responsibility


Corporate Responsibility

For detailed information on Key’s corporate responsibility efforts, we encourage you to read our recent Environmental, Social, and Governance Reports.

Key’s annual Environmental, Social, and Governance Report

2022 Environmental, Social, and Governance Report Key’s annual Environmental, Social, and Governance (ESG) Report includes measurements associated with the sustainability and societal impact of our investments. Our ESG Report is a companion piece to our annual report to shareholders—it provides our stakeholders with an update on the company’s priorities and progress as both a responsible bank and citizen.

We're proud of our nearly 200-year legacy of service to every stakeholder we serve and have a strong, positive outlook for our collective future.

The data reported in the 2022 ESG Report covers the period between January 1 and December 31, 2022. In instances where programs or initiatives were enhanced or introduced in the first quarter of 2023, the narrative description reflects those changes. In this document, Key reports on the ESG and corporate responsibility (CR) progress of KeyCorp, including KeyCorp’s subsidiary bank, KeyBank National Association.

ESG 2022 Highlights The 2022 ESG Report reflects on our progress against each of our four priorities: climate stewardship; financial inclusion; diversity, equity, and inclusion; and data privacy and security.

In 2022, we achieved the following milestones:

  • Deployed $5 billion toward our $38 billion sustainable finance commitment to address climate change and support green initiatives by year-end 2026.
  • Reduced greenhouse gas (GHG) emissions by 39% which puts us ahead of our projected pace for GHG emission reductions of 40% by 2030.
  • Pledged to achieve carbon neutral operations across our scope 1 direct emissions and scope 2 indirect emissions by the end of 2030.
  • Delivered more than $6 billion in capital in support of affordable housing, home lending, small business lending, and transformative philanthropy in low- and moderate-income communities.
  • Introduced enhancements to our suite of overdraft protection products and services for consumers and small businesses through the launch of Key Coverage ZoneSM.
  • Achieved our goal of increasing representation of people of color in senior leadership roles by 25% over the next five years in 18 months, increasing representation by 36%.
  • Continued to strengthen our data safeguards and controls from enhancing fraud detection capabilities to improving customer service in case management and dispute resolution.

Awards and Recognitions The awards and recognitions Key receives are clear testament to our purpose and focus on responsible banking, responsible citizenship, and responsible operations. KeyBank received its tenth consecutive “Outstanding” rating for lending under the Community Reinvestment Act. We were recognized nine times as one of America’s 50 most community-minded companies by The Civic 50, and were named for the thirteenth time as one of DiversityInc’s Top 50 Companies for Diversity. Learn more about KeyBank’s Awards and Recognitions.