Corporate Responsibility


Corporate Responsibility

For detailed information on Key’s corporate responsibility efforts, we encourage you to read our recent Corporate Responsibility Reports.

2023 Corporate Responsibility Report

Key’s annual Corporate Responsibility Report includes measurements associated with the sustainability and societal impact of our investments. Our Corporate Responsibility Report is a companion piece to our Annual Report to shareholders — it provides our stakeholders with an update on the company’s priorities and progress as both a responsible bank and citizen.

We're proud of our nearly 200-year legacy of service to every stakeholder we serve and have a strong, positive outlook for our collective future.

The data reported in the 2023 Corporate Responsibility Report covers the period between January 1 and December 31, 2023. In instances where programs or initiatives were enhanced or introduced in the first quarter of 2024, the narrative description reflects those changes. In this document, Key reports on the corporate responsibility progress of KeyCorp, including KeyCorp’s subsidiary bank, KeyBank National Association.

Corporate Responsibility 2023 Highlights The 2023 Corporate Responsibility Report reflects on our progress against each of our four priorities: climate stewardship; financial inclusion; diversity, equity, and inclusion; and data privacy and security.

In 2023, we achieved the following milestones:

  • Introduced three special purpose credits to help more clients achieve the dream of homeownership
  • Launched Immediate FundsSM, which allows eligible clients the option to receive instant access to their check deposit for a fee
  • Named 14x to the Top 50 Companies for Diversity by DiversityInc.
  • Volunteered more than 77,000 hours in 2023 in the communities Key serves
  • Invested $5.5 billion in community development lending and investing, mortgage and small business lending in low- or moderate-income communities, and transformational philanthropy in our communities in 2023
  • Ranked second among U.S. Affordable Housing Lenders
  • Placed $50 million of deposits across six Minority Depository Institutions and Community Development Institutions
  • Deployed nearly $5 billion in 2023 in new capital to support a low-carbon economy
  • Reached 48% of our goal to achieve carbon neutral operations across our Scope 1 and Scope 2 emissions by year-end 2030

Awards and Recognitions The awards and recognitions Key receives are a clear testament to our purpose and focus on responsible banking, responsible citizenship, and responsible operations. KeyBank received its eleventh consecutive “Outstanding” rating for lending under the Community Reinvestment Act. We were recognized 10 times as one of America’s 50 most community-minded companies by The Civic 50, and were named for the 14th time as one of DiversityInc’s Top 50 Companies for Diversity. Learn more about KeyBank’s Awards and Recognitions.